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FAQ - Is CellularAccessory.com, Inc. a reputable online company? Yes!, CellularAccessory.com has been online since 2000, and has been awarded the  award by Yahoo! Shopping EVERY SINGLE YEAR! So, you can Buy With Confidence! Check out all of our sites!CellularAccessory.net, OCWireless.com, GotHandsfree.com, 999Wireless.com FAQ - Is my transaction information guaranteed to be kept secure by you? Yes!, all transactions on this site are protected by: The CellularAccessory.com Credit Card Guarantee! & The Yahoo! Buyer's Protection Service. FAQ - What if I am not satisfied with the purchase I make? Your satisfaction is assured with our 15 Day Money Back Satisfaction Guarantee! Our Discount prices and Large selection only matter if YOU are happy with our Customer Service! We strive to fulfill all your requests, as every customer is very important to us. FAQ - Will I be charged sales tax on my cell phone accessories order? Most orders are SALES TAX FREE! California insists that because we use a California based drop-shipper, they require orders with shipping addresses into California to be charged 7.75% Sales tax. Canadian Provinces may also collect tax on sales, but we do not collect those taxes, they are collected by the shipper if applicable. FAQ - Does CellularAccessory.com accept Payment by Check? CellularAccessory.com welcomes payment by Visa, Mastercard, American Express, Discover and Debit Cards issued through these same companies, and issued by a U.S. or Canadian bank. Checks and money orders have resulted in high rates of fraud, and are not accepted. FAQ - Does CellularAccessory.com accept Purchase Orders? Purchase Orders are ONLY accepted from approved US Federal, STATE, & LOCAL Government agencies. Call Customer Service for details at 800-228-9727 option #4. Fax your Government P.O., including Shipping as a line item, PLUS an email address, to (253) 660-9719 for prior approval. Our Federal Tax ID number is 91-2110906. Our W-9 can be faxed upon request. FAQ - Do I need to order online? Yes, for your information to remain encrypted, unless you wish to expose your unencrypted credit card information to a human being. If you’re interested in purchasing accessories by telephone, call Cellular Accessory.com directly at 1-800-228-9727 (800-2BUY PCS), Monday through Friday, 8 a.m. to 5 p.m PST, to place your order. You may also leave us a voice mail after hours! Please note: Our customer service reps will place the order online, on our 128 bit Encrypted SECURE website, just as you will. If you need assistance finding a product, we are Glad to assist you in finding it, so that you may order online and avoid the security breach.  FAQ - How do I know if the item I want to buy is in stock? If the In Stock column reads "0" when you add the item to your shopping cart, that part is out of stock at this time and will ship to you by a Ground shipment method (usually US Postal) when the item returns to stock, with No Additional Shipping Charges to Anywhere in the USA! If an item becomes "No Longer Available", we will both cancel the back-order & email you with an alternate suggestion if there is one readily available. Please note that although we use REAL-TIME Stock status automation to update the availability of our products on-line, in rare instances Real-Time counts may be incorrect. Occasionally a product is not available for immediate shipping (the last item in stock may be damaged, defective, or our inventory numbers may be incorrect). In this rare instance, we will notify you via e-mail that the item is on backorder. You will have the option to cancel. We will make every effort to fulfill the order as soon as possible, using Best Way Ground shipping methods in the USA. Canadian destination back-orders will be charged an additional $29.95 to ship back-orders via UPS Expedited shipment, which includes brokerage fees. FAQ - When will I receive my cell phone accessories order? All orders ship from Southern California, so plan your time in transit when choosing shipping options.
 All Refused or Address change order deliveries will be charged the additional shipping fees incurred. US Postal shipping methods are NOW INSURED, so if you have a loss, you need to contact us with the Customer Service email form by clicking here. FAQ - How do I track the Shipment of my Order? Enter your UPS tracking number into the form below, after 10 PM PST the day you receive your tracking number email. US Postal Service shipments use this link: USPS Delivery by UPS Innovations. When checking the UPS online site for tracking status of your Postal delivery package, your UPS Tracking Number results may display "No Information Found". If this should happen, there is no cause for concern. Please note that UPS Tracking Status Information may not be available online until the morning following the day your package has been shipped. Please try rechecking the UPS tracking number status again at a later time. If the UPS Tracking responds with "Invalid Tracking Number", please recheck the tracking number to make sure that it was entered correctly. If the problem persists, please contact us at the number below or via e-mail at Customer Service. Or Contact UPS at 1-800-742-5877 FAQ - How do I know that you have received my order? After you submit your order, Cellular Accessory.com will automatically send you an e-mail confirming your order was received. You will be sent another e-mail when your order has shipped! That evening, another e-mail will contain a shipment tracking number for your reference & tracking. FAQ - Can I change or cancel my order once it’s been submitted? No, Since we process orders in Real-Time, changes on IN-STOCK items are not possible after they have been transmitted! Refused shipments will be charged twice the normal shipping fee due to additional return shipping fees we incur. If the accessory has already shipped, complete the Returns & Warranty form to arrange a return, less the shipping fee. FAQ - What is Cellular Accessory.com's Return Policy? We give you a 15-day, Money-Back, Satisfaction Guarantee! If you are dissatisfied with any cell phone accessory, for any reason within the first 15 days from invoice, complete the Return Request Form. Please note that by filling out the RMA Request form, you agree to the information below. Refused or address incomplete shipments will be charged twice the normal shipping fee. RETURN Merchandise Authorization (RMA) requests are processed within two (2) business days, Monday through Friday. At that time, you will be e-mailed a response with the RMA number & instructions on how to ship the cell phone accessory back. 15 Day Satisfaction Refunds allow you to return complete, undamaged hardware, with Prepaid shipping by the customer, for a full merchandise refund under the following conditions: FAQ - What About Battery Conditioning & Battery Maintenance?
FAQ - Can I assume that an accessory will work for all models from the same manufacturer? NO! Cell phone models are designed differently, and we cannot guarantee that the products listed for a specific model will work with other models, even if made by the same company. FAQ - Can I assume that the picture on the website will be identical to the product
I receive? Usually, but...PLEASE NOTE: Images on this site are for representational purposes only. We try to always give you the best possible representation and description of each of our 4000+ individual items, however items may differ slightly as manufacturers are constantly enhancing their products to better serve you, the customer. If you need clarification on the exact look of an item, please contact us at the number listed below or use our Customer Service Contact Form. Also, colors may differ slightly as different monitors are capable of different hues and color schemes. Customer Service The following address is for: RETURNS ONLY with an (RMA) return authorization number Cellular Accessory.com - RMA Dept. 5445 Oceanus Suite #115 Huntington Beach, CA 92649 No Will-Call Facilities are available at either location. Our corporate office is located at 652 West Broadway Eugene, OR, 97402 Toll Free Calls are answered Monday to Friday 8 am to 5 pm PST, excluding UPS Holidays. 1-800-228-9727 (800-2-BUY-PCS) Or E-mail at Customer Service 
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